Reflecting Upon the Last Several Months of the Blog
After a few weeks of this blog, I asked myself “What have I learned?” and I wrote my impressions to that point in time. After a few months, I’m asking the same question again. Here are some updated...
View ArticleRoyal Caribbean Helps a Cruiser Find Something they Cherish Most: Memories
Recently I received an email from Ryan Loudermilk. Ryan wanted to share a story with me regarding his mother’s stateroom attendant who delivered the WOW onboard Freedom of the Seas. I thought it...
View ArticleWhy the Style of Customer Feedback is Important
You can imagine I receive a fair amount of correspondence by letter and email. Our guests like to write about their cruises. Sometimes they tell me how great everything was. Sometimes they tell me...
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